IKOODIRECT.COM (known hereafter as
"IKOODIRECT") will only
accept return of undamaged products that are returned in
the original packaging. Purchasers must follow this return procedure.
Within 7 days after receipt of the
products, purchaser must
email IKOODIRECT to request a
Return Authorizations (RA) number and the address to ship the
1. Purchaser must return products to IKOODIRECT in an undamaged condition and in the original packaging. Purchaser
is responsible for the cost of shipping and the risk of loss
during shipment. All products must be delivered back to IKOODIRECT not later than
3 days after the RA is issued. A restocking
fee of 25% of the
purchase price for all returned products plus shipping
charges to ship the products to the purchaser is required for all
2. Upon receipt of the returned products, IKOODIRECT shall inspect
the returned products to confirm that they are undamaged
and in the original packaging. Upon such confirmation, and
provided that the purchaser has followed the procedure set forth in
this policy, IKOODIRECT shall credit purchaser for the purchase
price less the restocking fee and shipping charges.
Please note that IKOODIRECT will not accept return of products that
are damaged, not in the
original packaging, IKOODIRECT will not issue any credit to the purchaser and
the purchaser will pay all costs for return shipment of the
to the purchaser.
Payment of deposit for work-in-progress
Purchaser will pay IKOODIRECT a non-refundable deposit of 5% at the
time the order is placed. The balance will be due at the
time when the ordered product is ready to be shipped to
the purchaser. In the event that the purchaser decided to
cancel the order before the product is ready,
the purchaser will forfeit the deposit with no further
obligations. IKOODIRECT will provide an estimate availability
date and the purchaser will agree that IKOODIRECT will not be held
responsible for any delays.
The purchaser will agree to remit the balance of payment within
3 days when the order is ready for delivery, failure to do so will
deem that the purchaser has abandoned the order.
IKOO will ship the product to
customer via ground transportation to the shipping address provided
by the customer. The purchaser will pay IKOO for shipping and handling services currently set at
$150 per unit for standard ground
shipping in the contiguous 48 states;
$250 per unit for shipping to Alaska and Hawaii.
Please note that from time to time,
IKOODIRECT may waive or reduce shipping charges for promotional and discount
purposes and will change without notifications. Actual
shipping charges (if any) will be reflected in your shipping cart. All shipments must be signed for upon delivery.
does not ship to post office boxes, APO or FPO addresses.