Q:  How long will I get my order?
A:  Your IKOO is individually handmade and assembled.  Depending on order backlogs, you should get it in about 4 to 6 weeks.
 
Q:  Will my credit card be charged immediately for my order?
A:  No.  Only 5% of the total amount will be charged as a deposit.  The balance will be due only when your IKOO is ready for delivery.
 
Q:  What if I decided to cancel my order when it is still being built?
A:  You will lose only your deposit and there will be no further obligations.
 
Q:  Why are some of the upgrades not longer free?
A:  Free upgrades will be chargeable when the promotional period is over.
 
Q:  Why are the shipping charges different from the last time I visited?
A:  The shipping charges will change when the promotional period is over.
 
Q:  Do I need to pay Sales Tax?
A:  This web store is operated separately and independently from IKOO (Ikoo.us).  Please note that orders are billed and fulfilled via IKOODIRECT.COM located in Oregon. No sales taxes will be collected.
 
Q:  What are your return policies?
A:  Please click on the "Policies" below for our return policies.
 
Q:  How do I check the status of my order or contact you?
A:  Please click on "Order Status" below or email us at orders@ikoodirect.com and our representatives will respond with 24 hours.
   
2010 IKOODIRECT.COM  |  Contact us at orders@ikoodirect.com  |  For more information about IKOO, please visit http://www.ikoo.us